EMPLOYEE SKILLS TRAINING

The most requested types of training

Business

• Principles of professional sales
• Conducting a business meeting
• Customer service
• Persuasive business presentation
• Negotiating and argumentation
• Telemarketing

Management

• Manager’s role
• Effective management and motivation of employees
• Coaching
• Conducting a conference
• In-house communication

Other employees

• Customer service
• Sales support
• Complaints and reclamation handling
• Effective phone calling

All-company training

• Teambuilding
• Time management
• Customer typology
• Stress management
• Communication
• Conflict-solving
• Presentation skills
• Assertiveness
• Burnout syndrome

Personnel specialists, internal trainers

• Selection interview
• Assessment and growth interviews
• Disciplinary interviews
• Facilitation and mediation
• Instructor skills